My Cart:Customer Service
Frequently Asked Questions
Q: How do I find my product number?
A: We understand finding a product number may be difficult. To aid in your search, please refer to our Finding Your Product Number help page which offers more detailed information.
Q: Where do I mail my “Free Monthly Calendar Dated Refill” form?
A: Send your completed form along with all required receipts to:
ataglance.com
Refill Fulfillment
PO Box 400
Sidney, NY 13838
Once received, requests are processed and shipped in 7-10 days
Q: What if the AMCAL® Perpetual calendar I purchased has missing tiles?
A: If you are missing pieces from your product, please complete a “Returns/Replacements” form and provide your name, address, telephone number, email address along with the name or style of your Amcal® Perpetual Calendar (e.g. Betty Boop, Elvis, Warren Kimble country design, etc.), item number and tile information (what color tiles you have, the color of the tile lettering and what is missing).
Q: What do I do if my product is defective?
A: It is best to return your defective product to the original place of purchase. If the original location will not accept your return, you may "Product Inquiry" for assistance.
If purchased directly from us, please complete a “Returns/Replacements” form and include your contact information along with the item number and a defect description.
A customer service representative will be in contact upon receipt of your communication. Please refrain from mailing or disposing of the product until a customer service representative has contacted you.
Q: Do you offer software?
A: Currently we do not offer a software solution for our products
Q: Why can't I find a 2010 calendar in the stores?
A: Most retailers selling dated products stock their shelves to accommodate seasonal selling periods and customer needs. Please continue to advise your retailer of your buying requirements.
Q: Why can’t I find the product I am looking for on the website?
A: Quite possibly there are a few reasons the product you desire is not available online:
1. The item could be a discontinued item. Occasionally as we develop new and innovative items we will retire some of our less popular items.
2. Some of the items we carry are licensed products that do not allow online sales in accordance to our contractual agreement. For these items, please check with your local office products dealer, retailer or stationery store. If unable to locate in your local area, please submit a “Where to Buy” inquiry for assistance.
3. The product may be sold out due to high demand. Please check back with us or you can submit an “inquiry” to be notified when an item will become available. Please be sure to include the product number any description possible to allow us to better serve you.
Q: How do I place an order?
A: We have four convenient ways to order. When possible please provide your customer number and code available from the back of your catalog.
Online: www.ataglance.com
Shop our website and place your selections into your shopping cart. Once finished, proceed to check out. Visa, Master Card, American Express and Discover cards are accepted along with checks and money orders.
Phone: 888-205-3324
Monday – Friday; 8 am – 8 pm EDT, our knowledgeable customer service representatives will be happy to assist with your purchases.
Fax: 866.329.7030
Complete your order form and be sure to include your name, address, phone number, and charge card number and expiration date. If more than one order form is needed, please include your name and phone number on each additional sheet. Include the area code and phone number for yourself, as well as your recipients. If transmission problems occur please mark the second fax as a “duplicate” or contact our customer service department at 888-205-3324.
Mail:Send your completed reorder form or provide the item number, quantity desired, brief description of the product you would like along with your contact information to:
ataglance.com Order
PO Box 400
Sidney, NY 13838
Please note payment in U.S. dollars must accompany all orders.
Q: How do I place an order and have it shipped outside the U.S.?
A: International orders can be placed online, by phone, fax or mail. We can ship outside the U.S.; however, duties and taxes plus additional shipping rates may apply.
Q: What do I put in the Order Comments field?
Q: I don't have a credit card, are there other ways I can order?
A: Yes, online you can also place an order with payment of a mailed check or money order. Once completing your order, provide a copy of your order confirmation along with your check or money order payable to "Calendars” remitted to:
ataglance.com Order
PO Box 400
Sidney, NY 13838
Q: How can I check the status of my order?
A: Registered shoppers can check the status of orders online by logging into their My Account. Registration is quick and easy and can be completed either during the checkout process or while placing an order on the phone with a customer service representative
Non-registered shoppers can either submit an “Order Inquiry” online and include the order number or call customer service toll-free at 888-205-3324 for order status information.
Q: How can I track my order?
A: Shoppers who opt-in to receive emails on their orders at the point of purchase will automatically receive an email when their order is shipped. This email will provide necessary tracking information.
Registered shoppers can also view the tracking information for their orders online by logging into their My Account. Registration is quick and easy and can be completed either during the checkout process or while placing an order on the phone with a customer service representative
Non-registered shoppers can either submit an “Order Inquiry” online and include the order number or call customer service toll-free at 888-205-3324 for order tracking information.
Q: Where can I purchase my product locally?
A: Many of our products can be found at your local office products dealer, retailer, and stationery store or gift shop. If you need assistance locating a product or a location near you that sells our products, please submit a “Where to Buy” inquiry
Q: How do I make an exchange or return
A: If you purchased the product from a store or catalog, please return the product to where it was originally purchased.
For product purchased directly from us either online at ataglance.com, phone, fax or through the mail, please submit a “Returns/Replacements” inquiry. Complete the form and be sure to include your contact info, item number and a reason for requesting an exchange or return. A customer service representative will contact you to assist with the issue.
Please do not send products back without first contacting us for assistance.
Q: Where can I submit new product ideas?
A: Great product ideas are vital to the success of our business. While we are continually monitoring market trends and developing new product concepts, the added perspectives of our distributors, customers, employees and outside vendors give us the edge we need to consistently provide superior products and compelling business opportunities.
We receive and evaluate many new product ideas and proposals every month. Our partners who submit ideas are notified of the status of their suggestions along the way. Unfortunately, due to the high volume of ideas submitted and the need to focus our valuable resources, most ideas are not directly used in new products. Nevertheless, all ideas submitted are very helpful in stimulating our creativity, shaping our thinking about other products and introducing us to new market opportunities.
Complete a “New Product Idea form to submit your valuable ideas.
Q: Where can I submit artwork?
A: Many of our products, especially decorative items, contain photography and artwork from various artists. We encourage submissions from new sources. Before submitting images for consideration, please send non-returnable samples of your work to be reviewed by our marketing and design team. Non-returnable samples could include tear sheets, promotional pieces, prints and transparencies. Submit non-returnable samples, a brief summary of your experience along with web address for additional images to:
MWV Consumer & Office Products
Consumer Affairs
4751 Hempstead Station Road
Kettering, OH 45429
We receive and evaluate new artwork every month. Submissions will be evaluated and notified of next steps
Q: I'm a MAC user, why am I having trouble viewing your website?
A: Since 2003, IE (Internet Explorer) no longer supports the MAC platform. If you are still using IE, our website will not display properly. Using a supported browser will improve your compatibility with our website.
Firefox and Safari are two web browsers that support the MAC platform.
Q: How do I sign up to receive promotions?
A: Periodically promotions and special offers are sent to our customers through emails and special mailings. Registered customers can opt-in to receive promotions and offers through My Account Communication Preferences
Q: Do you honor donation requests?
A: We are committed to being a part of the communities across the country in which our employees live and work. As such, we and our employees give back to our communities in a variety of ways.
If you are seeking a sponsorship or donation for a community event or fundraiser, we suggest you provide your request five weeks in advance in writing on letterhead stationery of the organization for which the donation is being requested. Only written requests will be honored and must be mailed to:
MWV Consumer & Office Products
Consumer Affairs
4751 Hempstead Station Road
Kettering, OH 45429
Regrettably, we receive many more requests for support than we can possibly fund. Therefore, some are declined even though they meet the requirements and are indeed worthwhile endeavors.
Q: Where do I find my Customer Number?
A: A Customer Number is a unique number we use to identify customers. This number allows us to easily pull up your account and information. The number is usually printed on the address label of your print catalog, newsletter or included in emails.
Q: What is promotion / source code?
A: From time to time we offer special promotions or incentives to our valued customers. These promotions may be communicated via email or through special mailings like catalogs and may include a promotion or source code that is required to receive the special incentive. These special offers are not usually advertised and are only offered through the use of promotion or source codes. To sign up for such special offers, update your communication preference page when you register. You can select your preference for how, when and what you want to hear from us.
Q: How do I get my order faster?
A: Our orders are normally processed within 24-48 hours from time of receipt and shipped “Standard” arriving in 7-10 business days from the date your originally placed your order. To receive faster service of your order, you have two expedite shipping options providing receipt of your order in 2 – 3 business days. When checking out of your shopping cart, change the shipping selection from “Standard” to either “Priority” – arrives in 6 business days and cost an additional $10 – or “Express” – arrives in 4 business days and cost an additional $20. When selecting either expedite shipping option, our shipping confirmation email will include your tracking number for quick reference and your convenience.
Q: How do I save my payment information for recurring use?
A: To save your payment information for recurring use, simply register online and maintain your account online through our Quick Checkout feature. Our secured shopping allows you to store not only your credit card payment information, but also frequently billed or shipping addresses, shipping preferences, order notifications and quick lookup of previous orders.
Q: How do I pay by check / money order?
A: Paying by check or money order is easy and now available online. We offer the convenient payment option of sending in a mailed check/money order in addition to credit card payment online. When checking out, you will find two payment options available – credit card or mailed check – simply select the mailed check option and include the appropriate check number or 000 for money orders. At the completion of your order, print a copy of your order confirmation page for your records and include a second copy with your payment remittance. Don’t forget to include your order number on your check. Mail your check/money order to P.O. Box 400 Sidney, NY 13838.
Please note orders with payment by mailed check/money order will not be processed until payment is received. Upon receipt of payment, your order will be processed and shipped.
For convenient tracking of your order, don’t forget to register at My Account and receive up-to-date information on your order including when we received your payment, when your order processed and shipped. Additionally, registration has benefits like quick online reorders or previous orders, personalized communication preferences and management of your account online.
Q: What is CCID? Where do I find?
A: The Credit Card Identification Number (CCID) is required for all transactions with American Express, Discover, Visa and MasterCard. The CCID is an added security feature used by your credit card company to protect you against online fraud. Because the CCID number is not printed on your receipts, it helps to ensure that someone is not using your credit card information fraudulently. The digits are printed on your card, rather then engraved on the plastic like the digits of your credit card number. The CCID is used to verify you have possession of the credit card you are attempting to use. For your safety, we only accept credit cards with a CCID number.
Visa, MasterCard, Discover: The Credit Card ID (CCID) is a 3-digit security code printed on the back of your Visa, MasterCard or Discover Card. The number appears on the signature strip after the last four digits of your account number. The signature strip may contain your entire account number or just the last four digits of your account number. Either way, the CCID will appear after the last four digits of your account number.
American Express: On American Express cards, the CCID is 4-digits and appears on the front of the card above your account number to the far right.
Q: What is Quick Checkout?
A: Registered shoppers can enable the Quick Checkout feature providing faster checkouts using frequently-used, stored information. Convenient for frequent shoppers, it allows for auto-population of essential information like billing and shipping addresses, shipping method, telephone numbers and email address. Additionally, credit card payment information can also be securely stored.
Q: 12 and Under Registration?
A: No area of our site is directed at children under 13 years of age, but our site asks for age-identifying information from our visitors to tailor/customize the visitor’s experience at our site. We do not collect personally identifiable information for children under 13 years. Additionally, we do not have any agreements with outside organizations to collect personal information at our site for children under 13 years.
If a child under the age of 13 registers with the Day Runner website without parental or guardian permission, then the parent or guardian can review the information that we have collected from their children online, prevent the further use or maintenance of such information, or direct the deletion of their children’s personal information by:
calling us at:
888-205-3324
emailing us at:
cop.calendars.cs@meadwestvaco.com
writing to us at:
AT-A-GLANCE
101 Oneil Road
Sidney, NY 13838
