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My Account
How can I reset or get my password if I've forgotten it?How do I create an account or register?
Where do I find my Customer Number?
How do I sign up to receive promotions?
How do I save my payment information for recurring use?
What is Quick Checkout?
12 and Under Registration?
What is a Wishlist?
How do I Create a Wishlist?
My Orders
How can I check the status of my order?How can I track my order?
How do I get my order faster?
How do I place an order?
How do I place an order and have it shipped outside the U.S.?
What is a promotion/source code?
What is a Security Code? Where do I find it?
What do I put in the Order Comments field?
I don't have a credit card, are there other ways I can order?
How do I pay by check/money order?
How do I order for a Tax-Exempt Organization?
My Product
How do I find my product number?What do I do if my product is defective?
How do I make an exchange or return?
How do I submit a Customer Review?
How do I Compare Products?
Why can't I find a 2014 calendar in the stores?
Why can't I find the product I am looking for on the website?
My product is Out of Stock, when will it be available?
Where can I purchase my product locally?
General Questions
Do you offer software?Where can I submit new product ideas?
Where can I submit artwork?
Do you honor donation requests?
I have a media inquiry. Who can I talk to?
My Account
Q: How can I reset or get my password if I've forgotten it?
A: If you forget your password, you will need to know the answer to the security question you chose when creating your account. Here are the steps to reset a forgotten password:
1. Click on login at the top of the page and look for the box that says "Returning Customer" on the left hand side of the Login/Register page.
2. Enter the email address you used when creating your account.
3. Click on the link underneath the password box - "Can't Remember your password?".
4. You will need to know the answer to the security question you designated when you created your account. Enter the answer to the security question.
5. You will then be prompted to enter a new password.
Q: How do I create an account or register?
A: You have 2 options when creating your account. You can create your account after placing an order by entering your email address, setting up a password and designating a security question and answer on the thank you page. Or you can register at any time by clicking on the "Login" or "Create an Account" link at the top of the page.
Required information during the registration process is a first and last name, email address, password that contains at least 8 characters (and have at least two types of the following: number, letter and/or special character), and a security question and answer.
Q: Where do I find my Customer Number?
A: A Customer Number is a unique number we use to identify customers. This number allows us to easily pull up your account and information. The number is usually printed on the address label of your print catalog, newsletter or renewal mailings.
Q: How do I sign up to receive promotions?
A: Periodically promotions and special offers are sent to our customers through emails and special mailings. Registered customers can also sign up on the Manage My Account page of their account or you can sign up to receive our email exclusives by entering your email address in the lower-right corner of the website.
Q: How do I save my payment information for recurring use?
A: To save your payment information for recurring use, simply register online and maintain your account online. Our secured shopping allows you to store not only your credit card payment information, but also frequently billed or shipping addresses, shipping preferences and quick lookup of previous orders.
Q: What is Quick Checkout?
A: Registered shoppers can enable the Quick Checkout feature providing faster checkouts using frequently-used, stored information. Convenient for frequent shoppers, it allows for auto-population of essential information like billing and shipping addresses, shipping method, telephone numbers and email address. Additionally, credit card payment information can also be securely stored.
Q: 12 and Under Registration?
A: No area of our site is directed at children under 13 years of age, but our site asks for age-identifying information from our visitors to tailor/customize the visitor's experience at our site. We do not collect personally identifiable information for children under 13 years. Additionally, we do not have any agreements with outside organizations to collect personal information at our site for children under 13 years.
If a child under the age of 13 registers with the Day Runner® website without parental or guardian permission, then the parent or guardian can review the information that we have collected from their children online, prevent the further use or maintenance of such information, or direct the deletion of their children's personal information by:
calling us at:
888-205-3324
emailing us at:
cop.calendars.cs@acco.com
writing to us at:
Day Runner
101 Oneil Road
Sidney, NY 13838
Q: What is a Wishlist?
A: A wishlist is an easy way to keep track of the items you're hoping for ? and to share them with family, friends and coworkers. Wishlists can easily be emailed to people you choose. You must have a registered account to create a wishlist.
Q: How do I Create a Wishlist?
A: Once you log into your account go to the My Wishlists section of your account. Complete the Create a Wishlist form by creating a Wishlist Name; you can also choose when you would like an email reminder.
To add an item to your wishlist, go to the product details page of the item you are interest in, and then click the "Add to Wishlist" link located to the right of the Add to Cart button. On the pop-up window select your wishlist name and click the Add button.
My Orders
Q: How can I check the status of my order?
A: Registered shoppers can check the status of orders online by logging into their Account and visiting the Order History page. Registration is quick and easy and can be completed either during the checkout process or while placing an order on the phone with a customer service representative.
Non-registered shoppers can either contact us online by selecting "Order Inquiry" on the drop-down menu of the Customer Service page, be sure to include the order number or call customer service toll-free at 888.205.3324.
Q: How can I track my order?
A: Shoppers will automatically receive an email when their order is shipped. This email will provide necessary tracking information.
Registered shoppers can also view the tracking information for their orders online by logging into their Account and visiting the Order History page. Registration is quick and easy and can be completed either during the checkout process or while placing an order on the phone with a customer service representative.
Non-registered shoppers can either contact us online by selecting "Order Inquiry" on the drop-down menu of the Customer Service page, be sure to include the order number or call customer service toll-free at 888.205.3324.
Q: How do I get my order faster?
A: Our orders are normally processed within 24-48 hours from time of receipt and shipped "Standard" arriving in 7-10 business days from the date you originally placed your order. For faster service, you have two expedite shipping options. When checking out of your shopping cart, change the shipping selection to either "Priority" - which arrives in 6 business days and costs an additional $10 - or "Express" - which arrives in 4 business days and costs an additional $20. When selecting either expedite shipping option, our shipping confirmation email will include your tracking number for quick reference and your convenience.
Q: How do I place an order?
A: We have four convenient ways to order.
Online: www.dayrunner.com
Shop our website and place your selections into your shopping cart. Once finished, proceed to check out. Visa, Master Card, American Express and Discover cards are accepted along with checks and money orders.
Phone: 888.205.3324
Monday - Friday; 8 am - 8 pm EST, our knowledgeable customer service representatives will be happy to assist with your purchases.
Fax: 866.329.7030
Complete your order form and be sure to include your name, address, phone number, and credit card number, expiration date and security code. If more than one order form is needed, please include your name and phone number on each additional sheet. If transmission problems occur please mark the second fax as a "duplicate" or contact our customer service department at 888.205.3324.
Mail:
Send your completed reorder form or provide the item number, brief description of the product, quantity desired along with your contact information to:
ACCO Brands Direct
PO Box 400
Sidney, NY 13838
Please note: Payment in U.S. dollars made payable to "ACCO Brands Direct", must accompany all orders.
Q: How do I place an order and have it shipped outside the U.S.?
A: International orders can be placed online, by phone, fax or mail. We can ship outside the U.S.; however, any applicable customs, duties, fees or taxes are the responsibility of the recipient of the order.
Q: What is promotion / source code?
A: From time to time we offer special promotions or incentives to our valued customers. These promotions may be communicated via email or through special mailings like catalogs and may include a promotion that is required to receive the special incentive. These special offers are not usually advertised and are only offered through the use of a promotion code. To sign up for our email exclusives enter your email address in the lower-right corner of the websites. Registered customers can also sign up on the Manage My Account page of their account.
Q: What is Security Code? Where do I find?
A: The Security Code is required for all transactions with American Express, Discover, Visa and MasterCard. The Security Code is an added security feature used by your credit card company to protect you against online fraud. Because the Security Code number is not printed on your receipts, it helps to ensure that someone is not using your credit card information fraudulently. The digits are printed on your card, rather then engraved on the plastic like the digits of your credit card number. The Security Code is used to verify you have possession of the credit card you are attempting to use. For your safety, we only accept credit cards with a Security Code number.
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Visa, MasterCard, Discover: The Security Code is a 3-digit security code printed on the back of your Visa, MasterCard or Discover Card. The number appears on the signature strip after the last four digits of your account number. The signature strip may contain your entire account number or just the last four digits of your account number. Either way, the Security Code will appear after the last four digits of your account number. |
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American Express: On American Express cards, the CCID is 4-digits and appears on the front of the card above your account number to the far right. |
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Q: What do I put in the Order Comments field?
Q: I don't have a credit card, are there other ways I can order?
A: Yes, online you can also place an order with payment of a mailed check or money order. Once completing your order, provide a copy of your order confirmation along with your check or money order payable to "ACCO Brands Direct" remitted to:
ACCO Brands Direct
PO Box 400
Sidney, NY 13838
Q: How do I pay by check / money order?
A: Paying by check or money order is easy and available online. We offer the convenient payment option of sending in a mailed check/money order in addition to credit card payment online. When checking out, you will find two payment options available ? credit card or check ? simply select the check option and include the appropriate check number or 000 for money orders. At the completion of your order, print a copy of your order confirmation page for your records and include a second copy with your payment remittance. Don't forget to include your order number on your check. Mail your check/money order made payable to "ACCO Brands Direct" to:
ACCO Brands Direct
PO Box 400
Sidney, NY 13838
Please note: Orders with payment by mailed check/money order will not be processed until payment is received. Upon receipt of payment, your order will be processed and shipped.
For convenient tracking of your order, Create an Account and receive up-to-date information on your order including when we received your payment, when your order processed and shipped. Additionally, registration has benefits like quick online reorders or previous orders, wishlist"s, and management of your account online.
Q: How do I order for a Tax-Exempt Organization?
A: We currently charge tax for New York State residents only. If you are ordering for a New York State tax-exempt organization please mail or fax your order with payment and a completed copy of your tax-exempt form to:
ACCO Brands Direct
PO Box 400
Sidney, NY 13838
fax: 866.329.7030
My Product
Q:How do I find my product number?
A: We understand finding a product number may be difficult. Depending on your product, the product number can be found in one or more locations:
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On your organizer / day planner, typically the product # is featured on the packaging. You can find the product # on the product packaging near the UPC barcode label:
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On your Day Runner planner refill, the product number is printed in the lower margin of the page - it can be located on either the left- or right-hand side:
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For Day Runner Home or Business Manager Organizing Centers, the Calendar refill product number is printed at the bottom (can be on either the left or right-hand side):
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Your Order Number can be found on the shipping label located on the outside of the shipping package. It will be located in the field marked PO#. The Order Number can also be found on the packing list inside the package.
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Q: What do I do if my product is defective?
A: It is best to return your defective product to the original place of purchase. If the original location will not accept your return, please contact us by selecting "Product Inquiry" on the drop-down menu of the Customer Service page.
If purchased directly from us, please complete the Returns/Replacements form found in your shipment or contact us by selecting "Order Returns" on the drop-down menu of the Customer Service page. Be sure to include your contact information along with the item number and a defect description.
A customer service representative will be in contact upon receipt of your communication. Please refrain from mailing or disposing of the product until a customer service representative has contacted you.
Q: How do I make an exchange or return
A: If you purchased the product from a store or catalog, please return the product to where it was originally purchased.
For product purchased directly from us either online at dayrunner.com, phone, fax or through the mail, please complete the Returns/Replacements form found in your shipment or contact us by selecting "Order Returns" on the drop-down menu of the Customer Service page. Be sure to include your contact information along with the item number and a reason for the return. Complete the form and be sure to include your contact info, item number and a reason for requesting an exchange or return. A customer service representative will contact you to assist with the issue.
Please do not send products back without first contacting us for assistance.
Q: How do I submit a Customer Review?
A: Go to the product detail page of the item you would like to review. Click the "Write a Review" link to the right on the product title or select the Customer Reviews tab then click on the Write a Review button. You must have a registered account to write a review.
Q: How do I Compare Products?
A: If you would like to compare products on our site, here?s how our product compare feature works:
Our product compare feature allows you to compare between 2 and 5 products at a time and you can compare products from different pages and different categories. Simply check the items you wish to compare and then click any "Compare" button before you navigate to another page. This will hold or lock your selected products in a compare set and take you to our product compare page. IMPORTANT: If you check products to compare but do not click the "Compare" button before navigating to a new page, your selections will not be held in the comparison set. You can use the navigational buttons at the top of the page to continue finding other products to add to your compare set.
If you reach the maximum limit of 5 products and would still like to compare more, you will need to remove some products first. Click the "Remove" button on the products you have finished comparing and then navigate the site to select the new items you would like to compare. .
Q: Why can't I find a 2014 calendar in the stores?
A: Most retailers selling dated products stock their shelves to accommodate seasonal selling periods and customer needs. Please continue to advise your retailer of your buying requirements.
Q: Why can't I find the product I am looking for on the website?
A: There are a few reasons a product may not be available online:
1. The item could be a discontinued item. As we develop new and innovative items we will retire some of our less popular items.
2. Some of the items we carry are licensed products that do not allow online sales in accordance to our contractual agreement. For these items, please check with your local office products dealer, retailer or stationery store. If you are unable to locate a product or a location near you that sells our products, please contact us by selecting "Where to Buy" on the drop-down menu of the Customer Service page.
3. The product may be sold out due to high demand. Please check back with us or contact us by selecting "Product Inquiry" on the drop-down menu of the Customer Service page.
Q: My product is Out of Stock, when will it be available?
A: If an item is Out of Stock you can be notified when it will be available by selecting the "Email me when in stock" link next to the Out of Stock message. An email will be sent to you when the item is available to purchase on the website. You can also contact us to find out when a product will be available by selecting "Product Inquiry" on the drop-down menu of the Customer Service page.
Q: Where can I purchase my product locally?
A: Many of our products can be found at your local office products dealer, retailer, and stationery store or gift shop. If you need assistance locating a product or a location near you that sells our products, please contact us by selecting "Where to Buy" on the drop-down menu of the Customer Service page.
General Questions
Q: Do you offer software?
A: Currently we do not offer a software solution for our products
Q: Where can I submit new product ideas?
A: Great product ideas are vital to the success of our business. While we are continually monitoring market trends and developing new product concepts, the added perspectives of our distributors, customers, employees and outside vendors give us the edge we need to consistently provide superior products and compelling business opportunities.
We receive and evaluate many new product ideas and proposals every month. Our partners who submit ideas are notified of the status of their suggestions along the way. Unfortunately, due to the high volume of ideas submitted and the need to focus our valuable resources, most ideas are not directly used in new products. Nevertheless, all ideas submitted are very helpful in stimulating our creativity, shaping our thinking about other products and introducing us to new market opportunities. To submit your valuable ideas please contact us by selecting "New Product Idea" on the drop-down menu of the Customer Service page.
Q: Where can I submit artwork?
A: Many of our products, especially decorative items, contain photography and artwork from various artists. We encourage submissions from new sources. Before submitting images for consideration, please send non-returnable samples of your work to be reviewed by our marketing and design team. Non-returnable samples could include tear sheets, promotional pieces, prints and transparencies. Submit non-returnable samples, a brief summary of your experience along with web address for additional images to:
Consumer Affairs Department
PO Box 290001
Dayton, OH 45429-1290
We receive and evaluate new artwork every month. Submissions will be evaluated and notified of next steps
Q: Do you honor donation requests?
A: We are committed to being a part of the communities across the country in which our employees live and work. As such, we and our employees give back to our communities in a variety of ways.
If you are seeking a sponsorship or donation for a community event or fundraiser, we suggest you provide your request five weeks in advance in writing on letterhead stationery of the organization for which the donation is being requested. Only written requests will be honored and must be mailed to:
Consumer Affairs Department
PO Box 290001
Dayton, OH 45429-1290
Fax: 937-495-3629
Regrettably, we receive many more requests for support than we can possibly fund. Therefore, some are declined even though they meet the requirements and are indeed worthwhile endeavors.
Q: I have a media inquiry. Who can I talk to?
A: All media inquires should be directed to Richard L. Nelson, ACCO Brands Vice President of Corporate Communications:
Richard L. Nelson
Vice President, Corporate Communications
ACCO Brands
300 Tower Parkway
Lincolnshire, Illinois 60069-3640
847.484.3030
rich.nelson@acco.com
